Windows Server 2016–2025, enterprise administration, services, permissions, patching and troubleshooting.
IT ANALYST · ENTERPRISE INFRASTRUCTURE
Samuel
Pilon
Windows Server · SQL Server · High Availability · Enterprise Operations
Infrastructure specialist with experience supporting large, secure and geographically distributed enterprise environments. Focused on reliability, complex troubleshooting, modernization and technical leadership.
01
PROFESSIONAL PROFILE
Enterprise systems, operational reliability and technical leadership.
I work in enterprise infrastructure supporting Windows Server and SQL Server environments for the Department of National Defence through Shared Services Canada. My experience spans server operations, high availability, incident resolution, infrastructure modernization, documentation and direct technical support.
I regularly collaborate with managers, clients, database teams, network teams and other technical groups to plan changes, resolve incidents and deliver infrastructure solutions in secure environments.
- Current level
- IT-02
- Specialization
- Windows & SQL Infrastructure
- Environment
- Enterprise / Government
- Languages
- French & English
02
WORK EXPERIENCE
Shared Services Canada
Windows & SQL Infrastructure — Department of National Defence
Support a complex, highly secured enterprise infrastructure serving Department of National Defence operations across North America and Europe.
- Administer and support Windows Server infrastructure across more than 2,000 servers and 30 domains.
- Provide technical leadership for SQL Server projects and incidents, including clustered environments, upgrades, certificates, storage and high availability.
- Advise managers, colleagues, clients and multidisciplinary technical teams on infrastructure issues, risks and recommended solutions.
- Support critical business applications requiring 24/7 availability and participate in major incident response.
- Coordinate server deployments, operating-system maintenance, security requirements, firewall requests and application migrations.
- Create detailed SQL installation and operational documentation to standardize deployments and transfer knowledge across the team.
- Use MECM for Windows Server patching and troubleshoot failed updates, connectivity, storage and operating-system issues.
- Work directly with clients during application installation, maintenance and troubleshooting while maintaining infrastructure and security standards.
03
TECHNICAL EXPERTISE
Core enterprise technologies
SQL Server 2016–2025, clustered instances, upgrades, certificates, backups, storage and operational support.
Windows Failover Clustering, SQL Availability Groups, listeners, quorum, replicas and multi-site infrastructure.
Incident management, critical application support, change planning, service restoration and ITSM workflows.
VMware and Hyper-V environments, virtual server deployment, resource management and lifecycle operations.
DNS, certificates, firewall coordination, storage, Active Directory integration and service accounts.
Enterprise Windows patching, deployment monitoring, remediation and maintenance-window operations.
PowerShell, command-line administration, repeatable procedures and operational task automation.
04
CAREER HIGHLIGHTS
Selected enterprise work
SQL Infrastructure Modernization
Proposed and executed a structured plan to update SQL clusters across the environment, including research, risk analysis, management approval and phased implementation across more than 60 servers.
40+ Server Application Deployment
Delivered more than 40 virtual servers for a critical Canadian Armed Forces recruitment application, coordinating application requirements, firewall connectivity, load balancing and project status reporting.
Major Datacenter Recovery
Responded on-site following a datacenter power outage, coordinating the ordered restart of affected servers and validating restoration of critical applications during an extended incident.
Enterprise File-Service Incident
Resolved a major service degradation affecting thousands of users by redistributing clustered instances and correcting failover priority, restoring access to shared user storage.
International Server Modernization
Participated in the replacement of legacy infrastructure at a military site in Colorado, including physical deployment, network coordination, application configuration and secure retirement of legacy hardware.
05
EDUCATION
Technical and business foundations
Architecture et gestion des réseaux
Cégep de l’Outaouais · Two-year program including a four-month co-op placement.
Techniques de comptabilité et de gestion
Cégep de Saint-Jérôme · Accounting, management, finance and organizational operations.
OUTSIDE OF IT
Photography
Outside of infrastructure, I have a strong interest in photography, particularly macro and product photography. I enjoy the technical side of lighting, composition and capturing fine detail — a different discipline that rewards the same patience and precision I bring to technical work.
MACRO
Precision · Light · DetailCONTACT
Get in touch.
For professional opportunities, infrastructure discussions or networking.